"Funding for support Worker"

About: Devon Partnership NHS Trust

(as the patient),

I was seen in November 2015 for my Active Review; at that meeting the staff member was given a copy of my Support Plan in which I requested funding for a Support Worker. The request for a Support Worker was initially denied; however I appealed and was then awarded £30. 00 per week to cover my Support as requested. Apparently that award was for a period of 3 months only but I was only informed of this in a letter dated in August 2016.

I have still not received any of the Direct Payments allocated for my Support Worker despite my request in November last year.

In March 2015 I rated my care after as 'Excellent' on the feedback leaflet.

Today I would give DPT a 'an Extremely Poor' rating" to the point of being 'negligent in their duty of care' towards me.

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Responses

Response from Ruth McClelland, Communications & Engagement Officer, Devon Partnership NHS Trust

We are very sorry to hear of the issue you have been experiencing with your direct payments. Would you be willing to contact our Patient Advice and Liaison Service (PALS) on Freephone 0800 073 0741 or by email dpn-tr.pals@nhs.net and allow them to investigate the matter for you? We hope you are able to get in touch so we can resolve this as quickly as possible.

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