"neither good or bad"

My Nan felt up to having her hair wash & set as she's at a grand age of 100, she was fed up of having her hair stuck up in the air, so she had it all rollerered & finally looked like how she always used to look, staff said she looked so much better. She was so so happy to look smart again. Well the next day we go up to visit her. OMG her hair was standing up again. The nurses had washed it again & combed it up to a spike on top of her head. How cruel it that, as it took a lot out of my Nan to have that done , those nurses knew she'd just had it done. Very disappointed. It was bad enough that they'd just moved her because someone else's bed had broken. My Nan hurts just been turned over in bed, let alone been completely moved. Her poor fragile skeleton of a body having to go through that. Brings tears to my eyes.

Story from NHS Choices

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Responses

Response from Sheldon Nursing Home

I am so sorry the nurses at the Sheldon Unit washed your Nan's hair the day after she had had her hair washed and styled how she (and you) liked it to be. I will share your comments with the team leader and matron and ask that they speak to you and your Nan to apologise and explain why this happened. If you would like to talk to anyone else about your Nan's stay in the Sheldon Unit please phone 0800 9172855 and ask to speak to Anne Pemberton, Head of Patient Experience. Anne will be happy to ensure we have addressed any other concerns you may have by liaising with Matron and the Team Leader.

Yours sincerely

Alison Last

Associate Director of Patient Experience

Birmingham Community Healthcrae NHs Foundation Trust

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