"Dreadful EPU!"

About: Countess Of Chester Hospital

After bleeding for a whole week called here again to be told unless bleeding heavily and in pain then to carry on as i was. Being 5 and a half weeks pregnant and continually bleeding for a week i was wondering what it would take to be seen! Called back and said actually i would class bleeding heavily as a week and urged to be seen (this was after about 15 phone calls as no one answered the phone) To be honest i think all the nurses that worked that day thought all i wanted was an early birthing scan ....after pumping my veins / cervical examination (after repeatedly asking could i just have a scan this was all that was necessary at the time i feel) a doctor came up and conducted the scan. The doctor who was extremely lovely ! They advised me within a few minutes after they had scanned me that there was no longer a pregnancy. It was very sad but after the anxiety of the bleeding for over a week it was nice to finally be told were i was with everything! The nurses all came rushing to me then with sympathetic faces i dont think that they had expected that result! I was angry with how i was treated and how they treat early pregnancy. When they did the cervical examination on me i burst out crying to which the nurses just left after handing me sanitary towels and a box of tissues. No emotion in the nurses at all...would intend to go private next time! The nurses i feel just dont have a very nice attitude, the doctor on the other hand was excellent she certainly had emotion and was warm. Thank you Dr.

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Responses

Response from Countess Of Chester Hospital

Dear Madam

We are sorry you have had a negative experience at what is a difficult time for you. We take all patient feedback very seriously and therefore we will use your comments to see what we got wrong.

Please be assured that your comments will be shared with staff in the Early Pregnancy Assessment Unit.

Please feel free to contact the PALS Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally regarding any improvements we have been required to make as a result of your comments.

The Patient Experience Team

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