"Left to walk with a broken leg"

About: Royal Victoria Hospital (Folkestone)

I visited the walk in centre on Wednesday 3rd August after a nasty fall, i suspected a broken ankle as the swelling and bruising was instant and I was unable to weight bare.

I was seen quickly and instantly sent for an X-ray - upon going back to the nurse they said they had taken a look and there was no damage, it was merely a sprain.

They showed us 2 of the 3 X-rays and mentioned that there was an old break and pointed this out to us - I was then told to go home, take a mixture of ibuprofen and paracetamol, elevate it but most importantly I was to try and walk as normal as I can.

We left and I battled on in agony for almost a week, walking as best I could until the pain became unbearable and it was burning intensely.

on Wednesday 10th we decided to go back but this time we went to Ashford's A&E department....upon going in to see the nurse, they recalled the previous X-rays and said to me "your leg is broken" I was instantly annoyed - there it was clear as day on the 3rd X-ray a break of almost 1 & a 1/2 inches!! they stated that the file had been marked with no breaks or injuries.

They were mortified that I had been walking on it for a week and instantly sent me for further X-rays to assess whether there was further damage.. Luckily there was not, so here I am now in a cast for a minimum of 6 weeks with the possibility of needing an MRI to assess ligament and tendon damage because of the severity of the break. I feel that not only was I let down by the nurse on duty but also by the radiologist that is supposed to recheck all scans and X-rays for missed diagnoses.

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Response from Royal Victoria Hospital

I am so sorry to hear about this.

The pain you experienced must have been, as you say, unbearable.

Please would you contact PALS (the Patient Advice and Liaison Service) so that we can get your details.

It is important that this case is highlighted for learning.

PALS can be telephoned on 01227 864314 or 01227 783145 (please leave a message if you get the answerphone - they guarantee to call you back).

I hope that your leg heals well, and as quickly as possible and that you are no longer in pain.

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