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still no reply

Story from nhs.uk

"still no reply"

About: Lincoln County Hospital

what happen -- It was on the 15th of June blood results returned to R/A on 29th I went for my infusion as normal R/A dept thinking this was going ahead but no I was called in by the Consultant to say something found in my blood report, It was then and only then they contacted the Haematology -- tests still in progress --- letters sent to PALS were not passed on

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Responses

Response from United Lincolnshire Hospitals NHS Trust 7 years ago
United Lincolnshire Hospitals NHS Trust

Submitted on 12/08/2016 at 11:52
Published on Care Opinion at 12:54

Dear hillwalker

Thank you for leaving your feedback. As we have mentioned in previous correspondence your concerns are now being dealt with by our complaints team. I understand from them that the acknowledgement letter has been sent to you this week and the complaints process has commenced. Their contact details are ComplaintsULH@ULH.nhs.uk

Please be assured we are taking your complaint seriously and you will receive our response in the timescale set out in the letter.

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