"Yes we scan"

About: Poole General Hospital

I'm on holiday in the area and was referred to Poole hospital for a scan. My appointment was for 09.00 hours and, after eventually finding a. the car park, b. a parking space and c. Ansty ward (not mentioned anywhere, but my wife and I were guided by a very helpful doctor (assumed to be because they had a stethoscope around their neck!)) I checked in on time and was seen bang on time. They took the blood and the vital statistics and could not have been kinder. I was told to return at 10.00 for a 10.15 scan and this went to the minute. The staff member who did the scan was extremely thorough and put my mind at rest that there was not a problem. Overall the standard of service and attitudes of staff were exemplary.Thank you.

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Responses

Response from Poole General Hospital

Thank you for taking the time to give us your feedback.

I am glad you had a positive experience while using our services and that you were reassured by our staff.

Our staff are always willing to offer help with directions as we know how confusing it can be to navigate your way around, especially if this is your first visit.

Comments are always welcome from patients and I will ensure that the department involved receives your gratitude and thanks.

I hope that the rest of your holiday is uneventful, and that you make a full and speedy recovery.

With thanks

Amanda Colman

Head of Patient Experience

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