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Dreadful Experience

Story from nhs.uk

"Dreadful Experience"

About: Macclesfield District General Hospital

After being admitted urgently the lack of care, communication and compassion was dreadful. After waking up from what was to be keyhole surgery to realising has had more done, not knowing if I had had a hysterectomy or why I had been opened up!, Left 10 plus hours not being told what had happened except by an over imposing nurse who really didn't know.

No pain relief as no plan in place for my medical requirement.

Had to literally beg and scream for some kind of pain relief totally inhuman and unacceptable. Having many allergies the pain management nurse was abrupt, dismissive and rude left me in unacceptable pain.

A very traumatic experience.

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Responses

Response from Macclesfield District General Hospital 7 years ago
Macclesfield District General Hospital

Submitted on 22/08/2016 at 11:50
Published on nhs.uk on 23/08/2016 at 02:31

We were very disappointed and sorry to read your comments. Please contact the Customer Care Team to discuss this matter further and they will be more than happy to assist you. They can be contacted on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net. The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.

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