"Complete and utter disgrace"

About: Whipps Cross University Hospital

My father had some growths in his bladder removed on the 22nd Oct 2015, he has COPD and contracted a chest infection while on Poplar ward and after much argument he came home after 8 days with the catheter. He was unable to attend urology follow up appointment as he was still immobile and 3 times we asked for the diagnosis to be sent to GP. That did not happen..Even after 8 visits to the GP in Dec and Jan for severe itchy rash they not only failed to diagnose as Scabies which he contracted in Whipps Cross Hospital (diagnosed in Feb by private doctor and treated in hours) they failed to provide the Hospital diagnoses. He was admitted to A&E on 8th Aug after a fall and was told by Doctors that he would be seen by his Urology doctor asap to discuss options as he had cancer. From AAu to Sage ward and tonight to Curie Ward, 4 days later and he still hasn't had that visit from Urology. Please tell me how this is a good service.

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Responses

Response from Whipps Cross University Hospital

We are very sorry to read of the treatment your father has received. We would like to discuss this with you in further detail - please can you provide us with more information so that we can look into this for you. Please contact our PALS Team on 020 3594 2040 or by email pals@bartshealth.nhs.uk so that we can help you.

Kind regards

Barts Health NHS Trust

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