"Cancelled appointment - eye department"
About: Frimley Park Hospital / Ophthalmology Frimley Park Hospital Ophthalmology GU16 7UJ
Posted by Parndy (as ),
I attended the eye dept for a double appointment yesterday morning which has been booked for 5 months. I made all the relevant arrangements to be taken and collected as following major eye surgery I was advised I probably would need my eyes dilated. My appointment was 9 and 9. 15. I left my house at 8 am arrived in plenty of time and had my visual fields done at 9 to be told to wait in another area to be called for the consultant. Shortly after sitting down a nurse approached and told me my next appointment had been cancelled! At the reception desk this was confirmed on 5 August to which I had received a text just two days before confirming both appointments. I was told cancellations are not advised by text for data protection reasons - yet you can confirm appointments by this means. Receptionist offered one alternative date which I was unable to make given that I have two other commitments on the day and given the short notice. Advised in no uncertain terms consultant appointment has to be within a month of visual field test so had no choice but to offer alternative appointment at the end of a clinic at the end of this month. This means my husband has to take time off to bring me when the clinic will be heaving with people and running late as it always does. My anxiety levels will be very high given the late appointment and long wait. When you have suffered as I have this past year and undergone very traumatic emergency surgery which has left me very poorly sighted this is a big issue!
When I got home yesterday in my post was a letter dated 5 August advising of the cancellation but it had only been posted the day before my appointment and was handwritten urgent and sent first class. Too late for me when I had left my house at 8 am!
When I tried to call PALS to complain it took them another 24 hours to respond and then it was not convenient for me to speak - hence this separate complaint to the one posted yesterday.
Shockingly poor level of service wth little care and consideration given to the patient and their needs.