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She made the bad news better

Posted By armstrong

"She made the bad news better"

About: Seacroft Hospital / Breast surgery

(as the patient),

was nervous about getting my results, felt at ease as soon as I walked into the breast screening unit at seacroft leeds. every member of staff smiled at me. my breast nurse louise was wonderful, she made the bad news better, explained to me, please thank her.

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Responses

Response from Leeds Teaching Hospitals 7 years ago
Leeds Teaching Hospitals

Submitted on 17/08/2016 at 11:34
Published on Care Opinion at 13:48

Dear armstrong

Thank you for taking the time to write to us with your feedback. I am sorry to read that you received bad news but glad that you felt happy with and supported by our team in that department. I will pass your feedback on to management there so that it can be shared with Louise.

Kindest regards

Rosie

Senior Nurse

Patient Experience

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