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Feb-up waiting

Story from nhs.uk

"Feb-up waiting"

About: Broadgreen Hospital

I was referred by my GP to see a Consultant @ Broadgreen Urology Centre in early April 2016. Despite numerous telephone calls by me and my GP, I am still waiting to be contacted now (August 10th). So much for my GP being concerned that they felt it necessary to refer me. When I was working a few years ago and could "afford" to pay privately - guess what - I was seen within the week. It might be reasonable to assume that the Consultants are too busy seeing Private Patients and are not bothered about NHS Patients. Not impressed!

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Responses

Response from Broadgreen Hospital 7 years ago
Broadgreen Hospital

Submitted on 11/08/2016 at 11:22
Published on nhs.uk on 12/08/2016 at 02:31

Thank you for your comments. We are sorry to hear that you have not had a good experience with our Urology Department. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to help. You can contact them by phoning 0151 706 4903/4908/4909 or via PALS&complaints@rlbuht.nhs.uk.

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