"Urgent care center, fail."

About: Bishop Auckland Hospital

I suffered and injury to my thigh, I called 111 and was advised I needed an examination within 4 hrs, and was subsequently given an appointment for the urgent care center. Upon arrival I was taken to an examination room where i was sent home without being examined, having read further information about quadriceps contusions it seems I should have been at least given compression and crutches. Not happy, now having to take an emergency appointment at the GP waiting time, money and causing me more pain.

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Response from Bishop Auckland Hospital

Thank you for providing feedback on your recent visit to the Urgent Care Centre at Bishop Auckland Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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