"broken wrist and how long you have to wait to..."

About: Medway Maritime Hospital

My daughter was seen on monday 8th at memorial who confirmed she had broken her wrist, she is a six year old, they gave her medication at the time and put her in a half cast as they said the fractor clinic will put her in a proper one, we need to phone on Wednesday the 10th, when i phoned on Wednesday i was told that due to a high demand on the clinic my daughter will not be seen until the 23rd, i tried to explain that she is in constant pain but they would not listen, she told me that this summer a lot of people had broken there bones and unless they open extra clinics then they can not do anything about it, i was told to go back to memorial but i was told that they can not do anything else for her until she sees the fracture clinic, at the moment i have a daughter who is in constant pain and a fracture clinic that wont help to see her in a suitable time frame, why should a six year old have to wait 2 weeks for a proper cast to be put on so that her wrist doesn't hurt as at the moment she is in tears as i write this

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Responses

Response from Medway Maritime Hospital

We are sorry to hear that the care your daughter received was not of the standard that you would expect. We would like to look into your individual concerns in more detail but require more information about you first. Please contact our PALS team between 9am and 5pm Monday to Friday, by telephone on 01634 825004 or 01634 830000 x5793 or by email at Pals@medway.nhs.uk

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