"one nurse in particular was friendly ..."

About: Southampton General Hospital

(as the patient),

What I liked

one nurse in particular was friendly and handled another patient who was being rude,very well.

What could be improved

how rude the person at reception was, they were very patronizing and had an impatient tone of voice to another patient who had been run over!

also the time i was waiting for medical help was 4 hours after i myself had been assaulted. Several nurses were also rude, gossiping.

Anything else?

having to pay for parking is extremely outragageous, especially how much. Do we not pay enough in taxes?

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Southampton General Hospital

Thanks for posting your comment. We place great importance on good staff and patient communication so are disappointed to hear of your experience. If you would like to tell us more about the specific areas you were treated in and for a more specific response, please contact our Patient Advice and Liaison team on pals@suht.swest.nhs.uk or 023 8079 8498.

Revenue generated through car parks is used for the upkeep and security of the car parks, and the remainder is put back into frontline patient services. Discounts are available for many patients and visitors - see our website for details at http://bit.ly/9VTtII

  • {{helpful}} of {{total()}} people think this response is helpful