"Grandmother treatment and care"

About: Fairfield General Hospital

My Gran is currently being treated in this hospital after deteriorating during a short stay in a care home. She has severe dementia, and diabetes and when she was admitted had a chest infection, kidney infection and a massive bed sore which had developed into an open wound that was also infected. she has been given treatment and we the family have been included in treatment decisions, however she is in a lot of pain and because of her dementia refuses pain killers however with 3 infections pain relief should be given as standard not whenough asked for especially with a patient with severe dementia. She's also had a catheter put in place and keeps getting herself covered in her own feeces. We the family have had to clean her every visit which has been everyday! We are aware she will probably not survive this so all we are asking for is basic care comfort and cleanliness so that her last days are dignified. This is not much to ask for!

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Responses

Response from Fairfield General Hospital

We are very sorry to read about your experience and would like to offer our apologies. We take all issues surrounding patient care and experience very seriously and would very much like to hear from you directly about this, in order to investigate this matter further. If you contact our Patient Advice and Liaison Service (PALs) on 0161 604 5897 or alternatively email them; pals@pat.nhs.uk, they will be happy to discuss this with you.

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