"Fracture clinic"

About: Southend Hospital

I had a faultless service in A&E for a broken ankle - quickly and competently treated. Fracture clinic this morning was a long wait in an overcrowded waiting area. The wait is understandable especially on a Monday but the environment isn't fit for purpose. There are no easily accessible sources of fluids for patients - the nature of their injuries mean they can't easily mobilize to the areas that have outlets/machines. The staff shout names of patients for appts which are hard to hear in a large noisy room. I understand that it's a high volume service and that is,challenging but investment in the environment would improve the experience for patients immeasurably

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Response from Southend Hospital

Dear Sir/Madam,

Thank you for your post and I will send your comment relating to A&E to the department.

I am sorry to hear your feedback relating to the Orthopaedic department, please be assured that patient feedback is important to us and we make changes as a result of patient feedback we receive.

I will ensure these comments are send to the team for action.

Thank you for taking the time to contact us, we value your feedback.


Patient Involvement Team

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