"Fabulous compassionate care"

About: Crosshouse Hospital / Paediatrics

(as a parent/guardian),

We were referred to the paediatric assessment unit last weekend. Everyone we encountered, from porters to consultants, made what was to be a life changing day and diagnosis that bit easier. Each staff member we met was so kind and supportive. Special thanks to Paula for the BFG colouring sheets and certificate! We are so grateful to each of you for the care you gave us that day, thank you.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Ayrshire relative,

I will happily pass your post to the team, thank you for posting about your experience. I am sure the staff will all appreciate your kind words.

You mentioned 'a life changing day' and I hope whatever you are referring to works out as well as possible. I am sure you will get as much support from the team as possible.

All the very best wishes to you and your family,

Eunice

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Response from NHS Ayrshire and Arran

Thank you, may I pass my best wishes to you, I hope the little one stays well.

Kind regards Paula

Paula Madigan

Nurse Consultant Unscheduled Care

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