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Fabulous compassionate care

Posted By Ayrshire relative

"Fabulous compassionate care"

About: Crosshouse Hospital / Paediatrics

(as a parent/guardian),

We were referred to the paediatric assessment unit last weekend. Everyone we encountered, from porters to consultants, made what was to be a life changing day and diagnosis that bit easier. Each staff member we met was so kind and supportive. Special thanks to Paula for the BFG colouring sheets and certificate! We are so grateful to each of you for the care you gave us that day, thank you.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 15/08/2016 at 12:12
Published on Care Opinion at 12:44

picture of Eunice Goodwin

Dear Ayrshire relative,

I will happily pass your post to the team, thank you for posting about your experience. I am sure the staff will all appreciate your kind words.

You mentioned 'a life changing day' and I hope whatever you are referring to works out as well as possible. I am sure you will get as much support from the team as possible.

All the very best wishes to you and your family,

Eunice

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Response from NHS Ayrshire and Arran 7 years ago
NHS Ayrshire and Arran

Submitted on 30/08/2016 at 16:32
Published on Care Opinion at 16:32

Thank you, may I pass my best wishes to you, I hope the little one stays well.

Kind regards Paula

Paula Madigan

Nurse Consultant Unscheduled Care

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