"Unacceptable post-natal care"

About: St George's Hospital (Tooting) (London)

I've had a baby at the end of June and I'm still recovering after almost 2 months because of a very bad episiothomy a doctor did. Since then, I've been to the GP once a week, I've been given 3 weeks of antibiotics and I'm breastfeeding, I'm taking lots of painkillers: the GP had to send a referral by fax twice because the first one was missed from the hospital, and this is the third week I'm waiting for a call from the perineal clinic for being checked. I'll definitely go to the A&E by the end of the week if nobody call me, as I cannot deal with this pain and sometimes I can't even look after my baby because I need to go to bed for the pain. I'm very disappointed, I'm even thinking of complaining or more; it looks like nobody from the hospital care of a patient's health or of a urgent request written from a gp for their patient. Really disappointed.

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Responses

Response from St George's Hospital (Tooting)

Thank you for taking the time to post your comment on your concerns with St. George's Hospital. We do hope that you have been seen by now. We are very sorry that your experience is not as we expect for our patients.

Our Patient Advice and Liaison Service (PALS) is available to investigate or feed back comments on services that patients have experienced. By providing PALS with more information on yourself PALS would be able to feed back to the area your dissatisfaction in the service and help with communication.

PALS is available on 020 8725 2453 or by email on pals@stgeorges.nhs.uk

The telephone is busy but PALS make every effort to contact patients and to help.

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