"90 mins to tell me my appointment was cancelled."

About: Queen Mary's Hospital

I arrived for my appointment with the stone clinic, after 90 minutes I was told that there was a new system, and no ultra sound had been made and as a result my appointment had been cancelled. I advised the HCA that I had a CT scan a week prior to appointment, the nurse went to see the consultant, after seeing the consultant they advised me that as the CT scan took place at Kingston Hospital that didn't have access to the scan. On returning home to my husband who works at Queen Mary's he told me that that was untrue and of course they access to the scan.

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Response from Queen Mary's Hospital

Thank you for taking the time to post your comment on your concerns with Queen Mary's Hospital. We are very sorry that your experience is below the standard we expect for our patients. Our Patient Advice and Liaison Service (PALS) is available to investigate or feed back comments on services that patients have experienced. By providing PALS with more information on yourself PALS would be able to feed back to the area your dissatisfaction in the service and help with communication.

PALS is available on 020 8725 2453 or by email on pals@stgeorges.nhs.uk

The telephone is busy but PALS make every effort to contact patients and to help.

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