"No Scan, No treatment"

About: Charing Cross Hospital

My brother attended A&E this morning with ?acute renal colic. He was seen by a Dr who diagnosed kidney stones without a CT scan or X-ray ( must have X-ray vision!) prescribed codine and advised to limit fluid intake!!!

To say I am both shocked and appalled by treatment received is an understatement. Imperial can look forward to a complaint.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is very concerned about your feedback posted on NHS Choices and wishes to sincerely apologise to you and your brother for the experience you had in the Accident & Emergency Department at Charing Cross Hospital.

Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers.

We would like to encourage you to contact PALS on either 0203 313 0088 or email pals@imperial.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful