"Mum admitted after a fall"

About: Queen's Medical Centre

There is a total lack of communication on the ward.

No matter when you ring it can take up to 15 minutes for the phone to be answered. Patients are left with drinks ( which they have requested I.e. Cup ofi tea) and as they fall asleep no one returns to give it to them. That is also true of hot meals. There is no continuity of care . Different staff nurses . Same for the auxiliaries . Elderly people need to be able to recognise a face. Why not keep the same nurses in one particular bay I feel that my mum has been let down by services, communication and a duty of care. I have a detailed account of what has happened during the last couple of weeks and when able and in a better frame of mind I will forward my concerns/ complaints to Pals.

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Responses

Response from Nottingham University Hospitals NHS Trust

Thank you for getting in touch. I am very sorry to hear about your mother’s poor care. It is most concerning to read the details of your experience. Please do get in touch with PALS when you feel ready to do so.

Kind regards,

Andrew Steggles

Patient Experience Officer