This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Long waiting times without any updates!!

Story from nhs.uk

"Long waiting times without any updates!!"

About: Queen Charlotte's Hospital

Receptionist came across very rude and kept on asking me to proceed with the check at the self check in kiosk,I've explained I've done it ,but it keeps asking me to see someone at the reception.Did not sound very happy about it and never apologised for being wrong.Appointment was 10.30am, but waited until 14.45 . Missed two very important meetings this afternoon.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Queen Charlotte's Hospital 7 years ago
Queen Charlotte's Hospital

Submitted on 09/08/2016 at 10:13
Published on nhs.uk on 10/08/2016 at 02:31

Imperial College Healthcare NHS Trust is extremely concerned about your comments you have posted on NHS Choices.

We would like to apologise for your experience in our Gynaecology Department at Queen Charlottes Hospital.

Patient Advice and Liaison Service (PALS) would like to discuss this matter further and have the opportunity to look into your concerns.

We would encourage you to contact PALS by telephone on 0203 313 0088 or by email on pals@imperial.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k