"Long waiting times without any updates!!"

About: Queen Charlotte's Hospital

Receptionist came across very rude and kept on asking me to proceed with the check at the self check in kiosk,I've explained I've done it ,but it keeps asking me to see someone at the reception.Did not sound very happy about it and never apologised for being wrong.Appointment was 10.30am, but waited until 14.45 . Missed two very important meetings this afternoon.

Story from NHS Choices

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Response from Queen Charlotte's Hospital

Imperial College Healthcare NHS Trust is extremely concerned about your comments you have posted on NHS Choices.

We would like to apologise for your experience in our Gynaecology Department at Queen Charlottes Hospital.

Patient Advice and Liaison Service (PALS) would like to discuss this matter further and have the opportunity to look into your concerns.

We would encourage you to contact PALS by telephone on 0203 313 0088 or by email on pals@imperial.nhs.uk

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