"Very unfriendly radiologist"

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

I had a radiologist carry out my 20 week scan and working as a health professional in the NHS myself, I expected a little more friendliness in their approach.

They had no bed-side manner and seemed as though they did not want to even be there. They found a bleed while scanning me and they did not put me at ease one bit or offer any reassurance, I left the hospital feeling anxious and worried.

A smile and some enthusiasm for their job would improve the patient experience a lot.

Story from NHS Choices

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Response from Peter Gibson, Associate director, public affairs, East and North Hertfordshire NHS Trust

We saw your comment previously on NHS Choices today. We said then that we were sorry that your experience was not a good one and that we were happy to put you in touch with our senior maternity team colleagues if that was helpful. All you need do is email generalenquiries.enh-tr@nhs.net and we can get this arranged for you.

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