"Disappointing"

About: University Hospital Lewisham

I had to visit the day assessment unit of maternity due to sever pelvic girdle pain. My GP said to go to the hospital and when I rung the unit was also told I should go in. I arrived at about 1800 Friday evening and the person who booked me in was lovely. However, the midwife that saw me was rude, uncaring and unhelpful. The midwife said I should have gone to my GP. The midwife had no interest in my symptoms or helping me, despite seeing I was in pain and couldnt even lie on the bed. The midwife was chewing gum the whole time and when I questioned them on painkillers etc, they just shrugged their shoulders at me. Then I was told the doctor was on the labor ward and was too busy to see me. I accept there are emergencies but being made to feel like you are not important I do not accept. I was told I could wait on the labour ward but it would be hours before I would be seen, This was not possible as I had my 5 year old with me. I ended up calling SELDOC at home who were great and prescribed me with pain relief. They were also very caring and friendly. Unfortunately I cannot read the midwifes writing to get their name. Already nervous about having my baby at Lewisham after hearing stories this experience hasn't helped at all.

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Responses

Response from Lewisham and Greenwich NHS Trust

Thank you for sharing your experience with us and we are very sorry that the service you received was not satisfactory. This is not what we expect from the maternity services and is not a reflection of the care we provide.

Our aim is to ensure every woman who uses our services has a positive experience.

If you would like to discuss your experience further please contact Helen Murphy, inpatient Midwifery Matron, at helenmurphy4@NHS.net

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