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Children's A and E

Story from nhs.uk

"Children's A and E"

About: Northumbria Specialist Emergency Care Hospital

Excellent treatment from a Dr who inserted 11 stitches in the back of my 13year old boys head. The Dr was calm and efficient explaining everything. Today my son had his stitches removed by one particular Nurse Practitioner, I could not speak more highly of them. Being a nurse myself I fully understand the daily challenges in a hospital, but this nurse was fantastic they did a great job. I would like to nominate them for a patient care award. Please ensure they get to read this message and be congratulated on providing 5star treatment. Many thanks Thompson family

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Responses

Response from Northumbria Specialist Emergency Care Hospital 7 years ago
Northumbria Specialist Emergency Care Hospital

Submitted on 08/08/2016 at 18:19
Published on nhs.uk on 09/08/2016 at 02:30

Dear Thompson Family,

Goodness me, I hope your boy is okay? It sounds as though your son received excellent care from our wonderful staff at The Northumbria hospital. The team will be very pleased to receive your thoughtful and kind feedback- I will make sure your review reaches everyone involved in looking after your son.

As a nurse yourself I imagine your standards are high particularly when accessing care on behalf of your son- it’s lovely to know we exceeded these. Thank you ever so much for sharing your thoughts with us.

All the very best to you and your family,

Annie

Annie Laverty – Director of Patient Experience

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