"They went out of their way!"

About: University College Hospital

On 15/2 I had total hip replacement surgery at UCHL all good. A follow up appt at st Marys was promised by member of physio team, now left. It never happened. Called UCH spoke to a person at physio. They were amazing and went out of their way to get me an appt with physio next week!! Sometimes in life, when you most need it, people can be so understanding and I thank them for their kindness here.

Story from NHS Choices

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Responses

Response from University College Hospital

Thank you for taking the time to give us your feedback. We're so pleased you were happy with the care and attention you received Orthopaedics Department and we will feed this back to the team.

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