"Very disapointing service from the Consultant..."

About: Bmi - The Princess Margaret Hospital

After being referred to see a Consultant for a dermatological requirement, I was very disappointed in their manor and means of communicating with a paying client. My partner and I found them inhospitable, irritable and verging on being rude. They queried why I needed to see them, something I found surprising given that I had been referred and then they proceeded to move off the topic in hand and make a personal remark. Very disappointed given that we had driven all the way (and pay!) to see a specialist about a potentially worrying health issue, only to receive an unprofessional and very hurried service.

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Responses

Response from Bmi - The Princess Margaret Hospital

We are very sorry to hear your feedback about how your consultant was rude to you. The Executive Director would be keen to speak to you so we may learn from your experience and make improvements where necessary. As you have posted anonymously may we ask you to call on 01753 743302, where we will be expecting your call.