"Urgent Care does not mean waiting 2 and half hours"

About: St Mary's Hospital (London)

Had to wait 2 and a half hours to be seen in the afternoon.

Doctor was unhelpful and popped out to see another patient mid-way through my late appointment.

They also didn't have all the kit they needed so had to pop out again.

Then they forgot to do some of the checks they said they were going to do.

Third World Service.

Go somewhere else if you can.

Don' know why they call it Urgent Care, when you don't get seen for 2 and a half hours. Worse still, was informed the delay was caused by the computers being down earlier in the day.

Story from NHS Choices

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Responses

Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience in the Urgent Care Centre at St Mary’s Hospital.

We would really like to speak to you and be able to look into this further.

In the meantime I have forwarded your posting to the service managers for the Urgent Care Centre.

Patient Advice and Liaison Service (PALS) can be contacted on either 0203 312 7777 or email pals@imperial.nhs.uk

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