"Day Surgery and afterwards in Canterbury Ward."

About: Chase Farm Hospital

I went in for day surgery yesterday (3/8/16) to have keyhole surgery on my knee. I ended up having a epidural instead of a general this was all discussed with me first. Afterwards I was taken to Canterbury Ward to recover. I cannot speak to highly of all the staff including the porters. They all helped with my transfer into my bed, (I could not have done this on my own, because I was numb below my waist) I was supplied with mugs of coffee and top ups of my water jug, oh boy did I need my fluids. All the staff were happy and joking and laughing and interacting with their patients and nothing was to much trouble. What a difference this makes.

Not like last December when I came in for my first minor surgery and was afterwards taken to Wellington Ward (this was the first time I had ever had a epidural and didn't really know anything about the after effects) I didn't get any help with my transfer into my bed, the nurses just stood there and watched me while I tried to struggle onto my bed. I did manage in the end, but I wasn't laying straight. Yet again no attempt to help me. My daughter came later on and asked me why was I laying like that? and she had to help me, by then I was feeling sick there wasn't anything to be sick in she pressed the call bell but in the end she had to go and ask for a bowl and was asked why? All I was doing was reaching all the time, I was never sick. But I was given a anti-sickness injection.(which seemed to make by dehydration worse! and I ended up with a terrible headache. I also had to ask for a jug of water. The staff were unhelpful and did not seem to have any people skills? or were they interacting with their patients. It was because of that experience I wasn't looking forward to coming into hospital again! It just goes to show you what a difference it makes to have a contented and happy work force from the top right down to the lowest paid?

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Response from Chase Farm Hospital

Thank you for your review, we're delighted to hear you were happy with your care recently and very sorry to hear about your experience last December. We will pass your comments on to the department. If you'd like to speak with us further about this please contact our PALS team on bcfpals@nhs.net

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