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Care Opinion

Wigan Assessment Team

Posted By freddie1

"Wigan Assessment Team"

About: North West Boroughs Healthcare NHS Foundation Trust

(as the patient),

I have been trying to get help from 5bp because I have been feeling suicidal for several months. I am not able to contact them by phone because when I have they are hostile and dismissive and I also find it impossible to speak about how I feel because of my illness. This applies to other agencies apart from 5bp as well. A few weeks ago, after I made a complaint, I got an appointment with the Wigan Assessment Team because I was feeling suicidal but I was only there five minutes and they did not even address how I was feeling then. I do not think you should have to wait so long and fight to get help when you are feeling so ill. Complained again, because that is the only way you can get help, and met Matron but she only told me to get help by phoning services or going to A and E which I have already told them is to difficult for me to do without help.

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Responses

Response from North West Boroughs Healthcare Trust Complaints Department, Complaints, PALS & Compliments Officer, North West Boroughs Healthcare NHS Foundation Trust 7 years ago
North West Boroughs Healthcare Trust Complaints Department
Complaints, PALS & Compliments Officer,
North West Boroughs Healthcare NHS Foundation Trust

Submitted on 11/10/2016 at 08:27
Published on Care Opinion at 09:21

Hello

Please do not hesitate to contact PALS if you need to discuss further. If you need to access the mental health services please contact your GP or you can attend A & E if you feel you need to access services urgently.

Kind regards

Katherine Earlam - PALS Officer 01925 664450

Response from North West Boroughs Healthcare Trust Complaints Department, Complaints, PALS & Compliments Officer, North West Boroughs Healthcare NHS Foundation Trust 7 years ago
North West Boroughs Healthcare Trust Complaints Department
Complaints, PALS & Compliments Officer,
North West Boroughs Healthcare NHS Foundation Trust

Submitted on 17/10/2016 at 10:37
Published on Care Opinion at 15:44

I am sorry to hear that you continue to experience difficulties in contacting our services. In the event that you are able to contact us or any of the other services you refer to in your posting I would strongly urge you to engage and participate in any therapeutic activities that are suggested. ‘Talking therapies’ are the recommended method of treatment for people who experience the type of mental health problems that you appear to be experiencing and though this may seem an insurmountable difficulty for you at the moment it can be very successful if you are able to take that step.

I would also reiterate the advice given to you by the Matron to call services in times of imminent crisis. Perhaps you could to seek the support of a trusted friend or family member in making contact at these times.

If you have any further comment please feel free to contact Mr Duncan Cartledge, our Assistant Clinical Director. You can telephone via the Wigan Mental Health Management Team on 01942 264622 to speak to him or, if you prefer to write, please do so at the Mental Health Management Suite, Leigh Infirmary, The Avenue, Leigh WN7 1HS

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