"Worst clinic ever"

I have been with this clinic in its various forms for 2 years or so now and im afraid to say that there is nothing positive I can say about it!. The attitude of the staff there is absolutly appauling they have no manners or respect.

They make mistake after mistake on prescriptions and leave people without medication because of the narcotics laws the pharmacy's have to do exactly whats written and time after time they cant write the required infomation on prescriptions. 99 percent of the staff are extreamly rude, unhelpful, down right obnoxious. If anyone out there requires this type of treatment and has another option dont use this clinic I have been there a long time and have no positive things to say.

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Responses

Response from One Recovery Burton

Hallo

I apologise for how you feel you have been treated by the One Recovery Service in Burton. Your comment has been forwarded to directorate and service managers and will be discussed with team members as well. The managers have asked me to encourage you to contact the team manager at Burton directly so that your concerns can be discussed with them and see if there is a way they can be resolved. I appreciate the time you have taken to let us know how you feel.

It is important to the trust to learn from what our patients, service users and carers raise as issues for so that we can offer an appropriate continuing improving service.

If you feel this is not an option you want to take at this time please consider contacting our PALS service who would support you to look at what options you have in taking your concerns forward: Telephone 01782 27503101782 275031 or Free phone 08003899676 Mon -Fri: 9am to 5pm.Text service 07718971123 (This text service available 9am to 5pm and charged at your provider's rate)

e mail: patientexperienceteam@northstaffs.nhs.uk (e mails are monitored Mon to Fri, 9am to 5pm)

Veronica Emlyn: Patient Experience Lead

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