"Complete Disorganisation"

About: Darlington Memorial Hospital

I attended the breast clinic for an ultrasound appointment for which i was sent to X-ray who sent me back to the breast clinic where i wait for almost two hours before being told that there was no one available to carry out the ultrasound. I was still examined by a doctor and told to come back for another appointment two days later. On this occasion i was seem promptly and the doctor carrying out the ultrasound was very helpful, I had a biopsy taken and they and the nurses involved made this experience much easier. I was then sent back to the breast clinic and saw a doctor who was dismissive and didn't even know that I had had a biopsy, they then left it to a nurse to tell me when my follow up appointment was. After waiting for two weeks for the results I have now had a voicemail (the day before the appointment) to tell me the appointment has been cancelled and may be another week before it can be rescheduled. This is very frustrating when not only have you psychologically worked yourself up for receiving your results but you have also taken time off work again to be told there is no one available.

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Responses

Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visit to the Breast Clinic at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the manager of the service.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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