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disinterested doctor disappoints Mother

Story from nhs.uk

"disinterested doctor disappoints Mother"

my son was referred to CAMHS in Horsham, to be told after 3 appointments that they should of never seen him. without a follow-up care plan, a reconfirmed diagnosis or any support offered.

The house doctor might well be, and I quote "highly qualified" but so what, he had zero ability to communicate and build rapport with my son, or I. They could only "think" a diagnosis versus make one. never followed-up and ran off to meet with his team-lead for answering every question.

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Responses

Response from Simon Street, Complaints and PALS manager, Sussex Partnership NHS Foundation Trust 7 years ago
Simon Street
Complaints and PALS manager,
Sussex Partnership NHS Foundation Trust

Submitted on 01/12/2016 at 17:26
Published on Care Opinion at 22:19

Dear Puzzled Parent

Thank you for your comments regarding our CAMHS service in Horsham. Whilst it wouldn’t be appropriate for us to respond to the concerns you have raised via a public website we would like the opportunity to look into your concerns. Please contact our PALS department on 0300 304 2198 or email pals@sussexpartnership.nhs.uk with additional information so that we can investigate further and improve the service we provide.

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