"double / triple booked appointments"
About: Pilgrim Hospital / Clinical haematology Pilgrim Hospital Clinical haematology PE21 9QS
Posted by dirtbiker (as ),
I had a 9am outpatient appointment, arrived at hospital at 8: 30am nice and early, booked in on self service booking in screen, found waiting area, I was 1st there, had my blood pressure and weight taken at approx 8: 45am.
9: 50am comes and 3 or 4 other patients have been seen so I ask a nurse what's happening, only to be informed most appointments have been double and triple booked! (Not impressed with that but was polite)
Saw Dr and then went off to have bloods taken,
On arrival the waiting room was full and queue was slow going down due to only one nurse there to take blood samples, eventually another nurse came to help and the queue reduced quicker, plus by now some patients had left possibly due to couldn't wait, u was there for approx 1hr,
In total 3. 5hrs at hospital for something id of believed would of taken no longer than 2hrs,
I had to reschedule all my afternoon work appointments that day!
P. s all the staff where polite and answered any questions I had.
Poor planning with administrators