"Clinic starting 45 min late regularly."

About: Princess Royal University Hospital / Trauma and orthopaedics

(as the patient),

PRUH hospital in Orpington. Orthopaedic/ Trauma clinic outpatients There are now 8 patients waiting for clinic to begin. Should have started at 8 but now 8. 45 and no doctors have arrived.

This also happened last time I attended. Staff do not know why appointments are made early if no one will be here. I have been advised that doctors may be on the wards and when they eventually turn up there may be s few of them.

This was not the case last time when one doctor arrived clearly coming from outside.

When I queried whether the doctor was late again The receptionist went to get someone else to reassure me that they had no idea when clinic would start!

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Responses

Response from Princess Royal University Hospital

I am sorry to hear that your experience has not been satisfactory. It would be helpful if we could have a bit more information so that we can look into the issues that you have raised and I would encourage you to contact our Patient Advice and Liaison Service on 020 3299 3601 or email PALS at kch-tr.PALS@nhs.net