"Follow up appointment"

About: Queen's Hospital (Romford)

I had a 3.20pm appointment with Team 1 Fracture Clinic yesterday, 2nd August.

I arrived early for my appointment which was not a problem to me.

I finally saw a doctor at 5.55pm!

It was a long wait in a corridor with many other patients who were quite patient considering we had all been waiting at least 2 and a half hours for our appointment.

There must be a better system than this.

All the staff were very nice and courteous throughout and apologised to many of the patients for the delay.

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Responses

Response from Queen's Hospital

Thank you for taking the time to make us aware of your experience in our Fracture Clinic. Please accept my apologises for the delay you experienced on that day, if you would like to discuss your concerns further, you can contact our Patient Advice and Liaison Service, who will be happy to assist you in any way they can to try to resolve your concerns. I am however pleased to hear that whilst you were in the clinic the staff were courteous and apologised for the delay. I will ensure that your feedback is passed onto the team, so that they are aware. Should you want to contact the PALS team they can be contacted on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk.

Yours sincerely

Kathryn Halford

Chief Nurse

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