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TELEPHONE contact

Story from nhs.uk

"TELEPHONE contact"

my family and I have tried numerous times to make contact, the phone line is always engaged! we have to try endless times to get to speak to anyone, especially in the mornings.

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Response from Colchester - King's Wood Centre 7 years ago
Colchester - King's Wood Centre

Submitted on 10/08/2016 at 14:05
Published on nhs.uk on 11/08/2016 at 02:34

Hello

Thank you for reviewing our services. We are sorry to hear that you had difficulties getting in contact with the team at King's Wood. We have raised the matter with the service manager who will raise it with the team in question.

Should you wish to discuss the matter further, please contact our Patient Advice and Liaison Service on the details below:

01245 546 433

nepuft.pals@nhs.net

The PALS line is manned between 9:30 and 4:30. Your call may go to answerphone - the team will respond to you within three working days.

Kind regards

Thomas, NEP Communications Account Executive

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