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No means of contacting to rearrange appointments!

Story from nhs.uk

"No means of contacting to rearrange appointments!"

There is no apparent way of contacting the centre to re-arrange or cancel an appointment.

No telephone number, nothing.

I am due an appointment on the 3rd August and can't make it.

What am i supposed to do?

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Responses

Response from Sarah Woods, PALS officer, Complaints & PALS Team, Oxford Health NHS Foundation Trust 7 years ago
Sarah Woods
PALS officer, Complaints & PALS Team,
Oxford Health NHS Foundation Trust

The Complaints & PALS Team’s role includes helping to resolve local concerns, providing information/signposting, listening to people about their experiences and logging compliments about clinical services.

Submitted on 04/08/2016 at 08:51
Published on Care Opinion at 14:30

Dear Alun,

I am sorry to read you are struggling to get through to one of our services to let them know you are unable to make an appointment and to re-arrange this.

Are you able to call PALS (Patient Advice & Liaison Service) on 0800 328 7971 so we can obtain some further details with regards to this matter and help you resolve this.

Kind regards

Sarah Woods

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