"Paediatrics Unit"

About: Northumbria Specialist Emergency Care Hospital

Myself and partner had to take our 6 month old baby boy to NSEC hospital late last night due to severe vomiting and diarrhea and i must say we received outstanding care from the moment we arrived until the moment we left.

From the receptionist to the nurses and doctor in the paediatric unit, all staff were extremely professional, caring and kind. The area of the hospital that we visited was immaculately clean and staff could not have been more helpful and sympathetic at what was a very worrying time for us. Nurses and the doctor were very patient and sympathetic to our baby and us, and i am extremely grateful to all. Unfortunately i was so concerned with my son that i didn't take the time to get names of the staff involved but each of them is an absolute credit to this hospital and the NHS. Thankfully after an overnight stay our son is now home and recovering well. I would highly recommend this hospital to anyone in need of care. An outstanding hospital and outstanding staff. Thank you so much.

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Responses

Response from Northumbria Specialist Emergency Care Hospital

Dear Sir/Madam,

Sorry to hear about your recent trip to The Northumbria hospital, I am pleased to hear that your baby boy is recovering well at home.

Thank you ever so much for sharing your thoughtful review with us, it’s wonderful to read that your son got the help he needed and that our team did everything they could to support you and your partner. Rest assured, I will pass your kind comments to the team involved in caring for your son- I know your feedback will be gratefully received. I will also pass your praise to our hard-working domestic teams who clean and maintain our hospital to an exceptional standard.

All the best to you and your family,

Annie

Annie Laverty – Director of Patient Experience