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eye clinic

Story from nhs.uk

"eye clinic"

About: Darlington Memorial Hospital

Very disappointed at the lengh of time waiting for appointment. It was for 9am today, arrived 8-50am , there was at this time alot of patients sitting, booked in and took a seat, noticed that when other patients booked in some of them were been taking care of in front of us and of others that had been waiting., Eventually just after 10am called for eye test and drops, then understandable another wait, then told to go and sit down and another wait. The problem from watching seems to be alot of 9am appointments and all to have tests and drops, and to see different consultants, , and only one room to do all these patients. The times should be staggered, the consultant is excellent and the problem does not seem to be with them but the system when patients arrive. I would not recomend this clinic for the reason, lengh of waiting time is very bad.9am appointment leaving 11-10am.It is the same every time

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Responses

Response from Darlington Memorial Hospital 7 years ago
Darlington Memorial Hospital

Submitted on 05/08/2016 at 09:25
Published on nhs.uk on 06/08/2016 at 02:31

Thank you for providing feedback on your recent visit to the eye clinic at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Sister and Service Manager.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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