"I left a comment on here early ..."

About: Selly Oak Hospital (Acute)

(as a relative),

What I liked

I left a comment on here early march 2010 and was asked to contact to discuss the matter further i did by phone but the person on the other end was unable to help me i did recieve a letter from the eye clinic but it does not go far enough i am not pleased at all. the worry this has put on my wife is unexcitable another visit to the clinic is needed and surgery might be needed i still cant understand why my wife was told that the problem in the right eye as not got any worse and we will see you in 6 months only to be omitted to the main hospital the next day with a problem with the right eye that was not giving her any bother

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Responses

Response from Selly Oak Hospital (Acute)

Thank you for taking the time to provide further feedback on your experience at Selly Oak Hospital.

We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are sorry that at the time of posting your comment we had been unable to fully resolve your concerns but very much hope that we have been able to do so since then. If you still have concerns please contact PALS again via one of the methods below or alternatively you can contact our Patient Experience Manager who will be happy to look into this further for you and ensure that any outstanding issues are addressed. If you would like to do this please ring direct on 0121 627 2021 and ask for Nicky Westwood or email Nicky.Westwood@uhb.nhs.uk.

Thank you again for taking the trouble to post your comments on the NHS Choices website.

If you would like to discuss any of the points raised in more detail please contact the Patient Advice and Liaison Service who will be pleased to assist you. You can contact them by phone 0121 627 8820, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/Patients/Pals/Contact or in person by dropping in between 10am-4pm (Mon-Fri) to the PALS office located on the main corridor.

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