"Availability of VACPACK kits"

About: St Mary's Hospital / General medicine

(as a parent/guardian),

My son has had to wear Vacpack dressing on his foot since March 2016 because of sores and ulcers associated with his diabetes. He has needed these dressings changed every 2 days, Tuesday and Thursday at the Podiatry Clinic and Saturdays at home via District Nurses. Majority of times at home the Nurses have arrived without the Vacpacks, making excuses such as 'Your surgery didn't order it'; didn't know one was needed; don't know how these are fitted.

In June he needed 5 toes amputated and again faced with Vacpack problems. We went to A&E Dept last Saturday evening because the Vacpack was leaking, 2 hour wait to be told that A&E didn't have a Vacpack, couldn't get one and don't know how they are fitted. My son had to wait until Sunday to get it changed and inside his foot was very wet and smelly. His Consultant  has always insisted that the dressing is changed BEFORE the foot gets in this state, hence reason to change dressing every 2 days.

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Responses

Response from Debra Johns, Patient Experience Officer, Portsmouth Hospitals NHS Trust

Dear Trebla

I am so sorry to hear of the circumstances you describe and for the added distress your experiences caused to both you and your son Please be assured that your comments will be shared with the area concerned.

If you would like to discuss this situation further with a member of staff, please contact our Patient Advice and Liaison Service (PALS) at PHT.Pals@porthosp.nhs.uk or via the free phone on 0800 9176039 and give them your details and they will be more than happy to help you.

Kind regards.

Debbie

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Response from Debra Johns, Patient Experience Officer, Portsmouth Hospitals NHS Trust

Dear Trebla

Further to our telephone conversation, I am sorry for any confusion that occurred due to my response. During our discussion it became apparent that your experience did not take place with Portsmouth Hospitals NHS Trust but occurred at St Mary's Hospital on the Isle of Wight.
I hope that you have been able to share your feedback with them successfully.
Kind regards.
Debbie
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