"Bad communication"

About: Burnley General Hospital / Pain Management

(as the patient),

I was given a place on an 8 week pain management course at Burnley, to help deal with my pain issues. 1 month prior to it starting I called & asked if I could remain in the system & be placed on a course at a later date. I was suffering with Hyperemesis in pregnancy, vomiting 20 plus times per day & barely able to get out of bed at times. I was in & out of hospital, have a toddler & there was no way I could drive, let alone sit through a course. This continued for 5 months, relaxed for 4 weeks & then returned...I am due to give birth in 15 days & it's been a very debilitating time. I was told I could remain in the system & so was shocked to receive a letter informing me I had FAILED to attend the first session & had been discharged from the service!

I had actually called well in advance & sorted this. It upset me that a copy of the letter had been forwarded to my GP, as it looked like I wasn't interested in helping my pain. I made 3 calls & was told someone would get back to me, which I chased. The calls were returned & voicemails left, as due to my illness I wasn't available, to which I returned the calls within the same day. This cat & mouse of missing each other has now resulted in no further contact. My request for a call was specific & the information o required spelt out. Could someone not send me a formal letter about my issue? They know how unwell I am, some days I don't see daylight. I'm in a position now where I'm anxious, out of the system, GP thinks I'm not serious about my pain & I have nowhere to go for help I need once my baby is born ' I'm fit & well again. I did my part & feel Burnley have let me down.

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Response from Helen Ritchie, Senior Patient Experience Facilitator, East Lancashire Hospitals NHS Trust

Dear Sarsh100

Many thanks for your comments regarding Pain management at Burnley General Hospital and thank you for taking the time to do so. I am so sorry for your experience and in order to investigate further and help you with your appointments, I will require some more information. I would appreciate if you could contact me (Helen Ritchie) on 01254 734471 or alternatively you can email me on Helen.ritchie@elht.nhs.uk

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Kind regards

Helen Ritchie

Senior Patient Experience Facilitator

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