"2nd time vist. 2nd time disappointed"

I couldn't get a GP's appointment again so I chanced the walking centre again. I arrived with only two people waiting so I was optimistic. I ended up waiting over two hours, as I watched seven people just turn up and go in before me, non of whom looked ill or in pain. When I finally saw a nurse to ask for a prescription sign off, the nurse could only give me an emergency prescription for three days, (last time I had to visit I was given a 10 day prescription, which works) and was told to see my GP. When I enquired about the reduction of my prescription I was told it was probably to discourage me from visiting again!. I couldn't get an appointment at the doctors till the following week so the three day course proved utterly pointless, as did my visit. So I ended up seeing a nurse then a doctor and paying for two prescriptions whilst being in considerable pain and barely able to walk in-between. It came as no surprise to learn that the clinic is is part of our stealthy privatisation process and is run by Virgin Health. Rubbish.

Story from NHS Choices

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Response from Coventry NHS Healthcare & Walk in Centre

Thank you for sending us your message through NHS Choices. We aim to provide a great experience for everyone who uses our services and we are so sorry that you have not had such an experience. We have passed your comment directly onto the service manager, particularly the issues you have raised around waiting times and your prescription and if you wish to be contacted back to discuss these concerns, please contact our Customer Services Team on customerservices@virgincare.co.uk or on 0300 303 9509.

Thanks again for your feedback.

Carol Dale, Lead for Customer Services

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