"Absolutely awful do not go there!"

Was recalled to upnor ward as my funding ran out at the priory and upnor ward is terrible the staff never made an effort to talk to you I was left crying on many occasions and the nursing staff used to come in and shout stop crying or they would look at you through the window and walk off and sometimes the nurse would come in and give prn medication and then walk off none off the staff make a effort , and then sometimes they refuse to give me my regular medication (yesterday a nurse was working the day shift and made me very distressed and I shouted at her and today I asked for my meds and they refused and spoke down to me rudely) my advise if you want help do NOT go to this hospital it will only make you worse , your basically being neglected by all the staff in that ward/ hospital .....one of the worst hospitals I've ever been in! This place will not help you it just makes you a lot worse I struggle with eating but haven't been supported so have not eaten since being here ......if you want help request to Goto a different hospital .....the doctors don't care and they don't listen to what you have to say they just asume things just DONT go o this hospital I wouldn't let my worset enemy stay here it's like a prison

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Response from Oakwood M.H.

We appreciate you spending the time to give us an account of the service you received.

We value your feedback and are currently considering the specific issues you raise through your review. In this way, we can in the longer term identify any service improvements we can make.

We are currently developing a new role within the trust that will bridge the gaps between nursing and administration which unfortunately can sometimes lead to delays or waiting.

We are concerned that your experience of our service was not as supportive and helpful as you would wish.

Whilst we would not to discuss individual cases on a public website, you may want to contact the Patient Experience Team on 0800 587 6757 (office hours) in order to feel reassured on this or any other matter.

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