"Exceptional Treatment but conflicting info re..."

I was admitted for an Upper Lobe Wedge Resections of my right Lung. I would have liked the staff to have been more accommodating towards my wife who had a 64 mile round trip to the hospital which took 5 hours and because of the poor connections between the buses my wife could only stay a maximum of 1.1/2 hours once she had arrived and even that time was constantly interrupted by staff (which I do understand). The staff were asked to note on my file to keep my wife informed because of my short term memory problems. Needless to say this wasn't done, on top of which I gave my wife and family quite a bit of conflicting information! The Medical Treatment I received was excellent and I could not have asked for better. With regard to wastage within the NHS, it took 2 nurses armed with one electric razor to remove the hair on my chest? whilst one did the shaving the other watched ! I also came home with an extra months supply of Stroke Pills even though I had all these at home (4 boxes in total). These were not needed.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from The Essex Cardiothoracic Centre

Thank you for your comments following your recent stay in the Essex Cardiothoracic Centre at Basildon Hospital.

We are pleased to hear that you felt the medcial treatment you received was excellent.

However, we are concerned that you had cause to raise concerns about other aspects of your stay regarding communication with your wife.

If you would like to discuss anything further, please contact our Patient Advice and Liaison Service (PALS) on 01268 394440 or email pals@btuh.nhs.uk.

With regard to the other points you have raised: 1) it is possible that the staff member observing when you had your chest hair removed was a new nurse/student/healthcare assistant.

2) patients are not normally supplied with a month's medication on leaving hospital.

Without your details it is not possible to look into this further. However if you would like us to investigate this please contact PALS are detailed above.

May we take this opportunity to thank you once again for your feedback and wish you all the best for your future good health.

  • {{helpful}} of {{total()}} people think this response is helpful