"Great care but problems with communication"

About: Rotherham Hospital / Vascular surgery

(as a relative),

My partner is type 1 diabetic. Due to his condition he had some nerve damage to the nerves in his left wrist. It was decided that he would be referred to day surgery at Rotherham Hospital for an operation to remove the nerves. Due to his condition he was advised to have a local anaesthetic so he did not have to starve as this can cause problems with his blood sugar levels. He arrived at the hospital and was admitted very quickly and efficiently. He was then asked to take a seat and wait. After several hours without food or drink he approached the nurse to see if he could have something as he was starting to have a drop in blood sugar level. The nurse stated that there was nothing in his notes to say that he was diabetic but took him to a side ward and gave him something to eat immediately. When he saw the surgeon he again mentioned his diabetes. The surgeon said there was nothing in his notes but he should have been first on his list. Although his treatment was excellent, I think this highlights real communication issues within the hospital.

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Response from Angela Eyre

So sorry to read of the problems encountered by your partner whilst waiting for Day Surgery although we are pleased that you felt his treatment was excellent and that he was provided with something to eat as soon as this was brought to the attention of our staff.

Our priority is our patient care and communication is a vital part of this. If you would like to contact us about this issue, please contact the Patient Services team on 01709 304461.

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