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In good hands

Posted By jeanie65

"In good hands"

About: University Hospital Ayr / Ophthalmology

(as the patient),

I have had cataract treatment and surgery from this specialist service Throughout the whole span of treatments and contact with Dr Varikkara and the team has been an extremely positive encounter. I have been given all the necessary information instructions and reassurance of all procedures. The staff have been professional courteous friendly and reassuring in their contact with me. I am assured the N. H. S. ophthalmology department is in good hands THANK YOU

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 02/08/2016 at 17:28
Published on Care Opinion at 22:22

picture of Eunice Goodwin

Dear jeanie65,

Thank you for taking time to give such lovely feedback. What a lovely accolade to them all. I will make sure the team all know how you feel about your care. I am also sure it will make such a difference to you now that you have had your cataract operation, it is quite amazing really.

Take care

Eunice

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