"Seamless care"

I knew I had gall stones. I became unwell overnight with abdominal pain. I contacted NHS24. It was quickly decided that I needed to see a doctor. I was sent to the New Victoria Hospital, Glasgow. My details were there and I was seen almost immediately on arrival. The GP there saw me, administered a painkiller and arranged admission to the Queen Elizabeth University Hospital. Transport across the city was provided. They too were waiting for my arrival in the Immediate Assessment Unit. I was seen by a doctor who prescribed further pain relief. Later, before 0800h, I was seen by the Consultant Surgeon on call. I had previously been seen by him regarding the gall stones. He added me to his emergency list and 12 hours after first contacting NHS24 I was on the operating table to have my gall bladder removed. I was transferred to Acute Receiving Unit 5 for a few hours to wait. Following surgery I was admitted to Ward 9D. The staff were fantastic. In fact all the staff were throughout my 36 hour journey from first phone call to discharge.