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Care Opinion

Great service

Story from nhs.uk

"Great service"

About: Croydon University Hospital

I recently visited the hand therapist and was very impressed with the care I received . The receptionist who check me in was very friendly and quickly deal with a problem I had . The Hand Therapist was so lovely ,I felt as if I have known them for ages. They welcomed me and listened to my complain about my problem , they understood my frustration . Thank you for listening and sharing your tissues .

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Responses

Response from Hilary Frayne, Head of Nursing for the Emergency Department, Croydon Health Services 7 years ago
Hilary Frayne
Head of Nursing for the Emergency Department,
Croydon Health Services

Submitted on 02/08/2016 at 11:35
Published on Care Opinion at 15:54

Dear Keisha

Thank you for taking the time to let us know of your experience with the receptionist and hand therapist. I am very pleased that they looked after you so well and I will ensure that your kind words are passed on to them as it is always nice to receive a compliment.

Kind regards

Hilary Frayne, Head of Nursing, Patient Experience and Quality

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